Part 2: Consider Posting Store Policies
This is something many people overlook. You'll be surprised at how often those
unexpected circumstances arise, the kind that cause a lot of stress and could've
easily been prevented if policies were stated. Things to consider:
•What happens when you send a package and the buyer claims it was not received?
Do you refund the shipping? Do you take a big loss and send another item for
free? Do you state that buyers are responsible for requesting insurance? Do you
state that lost packages need to be addressed with the post office?
•What happens when a buyer decides they want to return an item? What if it's
because they changed their mind? Or what if it's 3 months after they bought it?
What if it's a custom item? Do you accept returns? Are there limitations for time
or quality? Who pays the return shipping? What if you never receive the item and
the buyer claims they sent it back?
•What happens when a buyer claims an item was received damaged?
Do you ask for proof? Do you state they should have purchased insurance? Do you
eat the cost and send another? Who pays for shipping of the new item? What if you
can't replace the item (one of a kind)?
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